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FAQ

Appointment/Personnel

Appointment, registration and finance personnel are dedicated to meeting the needs of you and your family — before you arrive, during your appointments and after you return home.

International Call Center staff arrange appointments, guide you in making travel and lodging arrangements and answer questions about billing and insurance. They also know about community resources, including shopping, entertainment and banking options.

Travel/Lodging

  1. How far is the airport from St. Catherine Specialty Hospital?
    "Franjo Tuđman" International Airport is only 15 km away from St. Catherine Specialty Hospital. The drive can take 20 minutes when traffic is heavy. 
  2. Do you recommend accommodations?
    St. Catherine does not own, operate or endorse any lodging facility, but you'll find many convenient lodging options.

Medical records

Do I have to bring my medical records with me?

      St. Catherine encourages patients to bring all recent, pertinent medical records, including:

      • a letter from the local provider summarizing the medical conditions
      • copies of medical record information from health care providers outside of St. Catherine
      • all radiologic films, CDs, DVDs, videos and written radiologic reports related to the clinical question

      Insurance

      Will my insurance cover healthcare at St. Catherine Specialty Hospital?

      St. Catherine Specialty Hospital routinely submits claims to insurance carriers. Please contact your insurance company to verify medical coverage and to obtain any needed authorization prior to your visit. 

      Family/visitors

      Are family members allowed to come to my appointments?

      Relatives and friends are welcome at St. Catherine. They may be asked to stay in the waiting area during some exams and tests.

      Contact (phone/e-mail)

      Do you have any additional questions about St. Catherine Specialty Hospital? Is there a free number for patients to call?

      Feel free to contact us. We welcome your calls and questions.

      +385 1 2867 400 or info@stcatherine.com

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