FAQ

Appointment/Personnel
 
Appointment, registration and finance personnel are dedicated to meeting the needs of you and your family — before you arrive, during your appointments and after you return home.
International Call Center staff arrange appointments, guide you in making travel and lodging arrangements and answer questions about billing and insurance. They also know about community resources, including shopping, entertainment and banking options.

Travel/Lodging

1.) How far is the airport from St. Catherine Hospital ?
"Franjo Tuđman"  International Airport is 54 km from St. Catherine Hospital. The drive can take an 45 minutes when traffic is heavy. 

2.) Do you recommend accommodations? Are discounts offered to St. Catherine patients?
St. Catherine does not own, operate or endorse any lodging facility, but you'll find many convenient lodging options. Some nearby hotels and motels offer special rates for St. Catherine patients.
 
Medical records

Will I need to bring my medical records with me?
St. Catherine encourages patients to bring all recent, pertinent medical records, including:
· A letter from the local provider summarizing the medical conditions
· Copies of medical record information from health care providers outside of St. Catherine
· All radiologic films, CDs, DVDs, videos and written radiologic reports related to the clinical question

Insurance

Will my insurance cover care at St. Catherine?
St. Catherine routinely submits claims to insurance carriers. Please contact your insurance company to verify medical coverage and to obtain any needed authorization prior to your visit. 

Family/visitors

Are family members allowed to come to my appointments?
Relatives and friends are welcome at St. Catherine. They may be asked to stay in the waiting area during some exams and tests.
 
Phone numbers/Days open

Is there an free number for patients to call?
We welcome your calls and questions. You can find many St. Catherine  contact phone numbers HERE

Is St. Catherine open weekends?
St. Catherine is open Monday through Friday and is closed for all major Croatian holidays: New Year's Day  on January 01, Epiphany on January 6, Easter Monday on April 2, International Workers´s Day on May 1, Corupus Christi on May 31,Anti - Fascist Struggle Day on June 22, Statehood Day on June 25, Thanskgiving Day on July 5, Assumption of Mary on August 15, Independence Day on October 8, All Saint´s Day on November 1, Christmas on December 25, St. Stephen´s Day on Decembr 26.

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